Frequently Asked Questions

Our hours of operation for customer service are Monday-Wednedsay, 10 am to 6 pm CST, excluding major USA holidays. 

Orders will ship Monday of every week following successful completion of your order. 

1. Do you ship internationally?

2. What are the international shipping costs?

Shipping costs vary depending on your location, the size and weight of your order, and the shipping method you select at checkout. The final shipping cost will be displayed before you complete your purchase.

3. Will I be responsible for customs duties and taxes? Yes, as the customer, you are responsible for any customs duties, taxes, or import fees that your country may impose. These charges are not included in the shipping costs and will be determined by your local customs office.

4. How long does international shipping take? Delivery times vary depending on the destination and the shipping method selected. Please note that customs processing may also cause delays, which are beyond our control.

5. Do I need to provide my phone number for international shipping? Yes, please ensure you include a valid phone number when placing your order. This is important for the shipping carrier or customs authorities to contact you if necessary. If your package is returned due to the inability to contact you, you will be responsible for paying any additional shipping costs to have the package reshipped.

6. What if my package is delayed or held in customs? While we strive to ensure timely delivery, we are not responsible for delays caused by customs clearance processes. If your package is held by customs, it is your responsibility to work with local authorities to release the shipment.

7. What happens if my package is lost or damaged during shipping? We take great care in packaging your order, but in the rare event that your package is lost or damaged, please contact us immediately. However, once the package has left our facility, any issues that arise during transit, including lost or damaged goods, must be addressed with the shipping carrier.

8. Can I track my international order? Yes, you will receive a tracking number once your order has shipped. Please note that tracking information may be limited in some countries, depending on the carrier.

9. What should I do if I need to return an item? If you wish to return an item, please contact our customer service team for instructions. Please note that return shipping costs are the responsibility of the customer, and any customs duties or taxes paid are non-refundable.

10. Are there any restrictions on what can be shipped internationally? Certain items may be restricted or prohibited in some countries due to local laws and regulations. It is your responsibility to ensure that the products you order comply with your country’s import regulations. We are not responsible for items seized or destroyed by customs.

11. Can I change the delivery address after my order has shipped? Once an order has shipped, we are unable to change the delivery address. Please ensure that all details are correct before finalizing your order.

12. What is Media Mail shipping? Media Mail® is a cost-effective way to send eligible books, media, and educational materials. You can only send certain types of media: If you try to include anything that’s not allowed, you may have to pay additional postage upon delivery. All Media Mail packages are subject to opening and inspection by the Postal Service. Also please note that USPS Media Mail does not come with insurance coverage. If you are unsure please feel free to check the USPS's website for more information.